We have compiled answers to the most common inquiries regarding our wholesale selection, logistics, and partnership opportunities. If you cannot find the information you are looking for, please feel free to contact our support team directly.

General Services

What types of products does Primex Profitable source?

We specialize in sourcing high-margin supermarket products, including dry groceries, household essentials, health and beauty items, and seasonal goods. Our network allows us to identify profitable inventory often overlooked by standard wholesalers.

Do you offer consultations for new businesses?

Yes, we support businesses of all sizes. Whether you are an independent retailer or a growing chain, we offer tailored consulting services to help you select the right inventory mix for your specific market and customer demographic.

How do you ensure product quality?

We conduct rigorous audits on all potential suppliers and products. This includes checking expiration dates on food items, verifying packaging integrity, and ensuring compliance with UK safety standards. We only source from reputable distributors and clearance channels.

Orders & Logistics

What is the minimum order quantity (MOQ)?

Our MOQ varies depending on the product category and supplier. While some clearance items are available by the pallet, others may be purchased by the case. We work closely with you to find options that fit your storage capacity and budget.

What are your shipping options within the UK?

We offer flexible shipping solutions across the United Kingdom:

  • Standard Delivery: 3-5 business days.
  • Express Delivery: Next-day service for urgent stock orders.
  • Pallet Delivery: For larger wholesale orders via trusted freight partners.
Can you arrange international shipping?

Currently, our primary logistics network is focused on the UK. However, we can assist with export documentation and coordination for international clients on a case-by-case basis. Please contact our sales team for specific requirements.

Payments & Account

What payment methods do you accept?

We accept a variety of secure payment methods to facilitate smooth transactions:

  • Bank Transfer (BACS)
  • Debit and Credit Cards
  • Business Cheques (subject to clearance)
Do you offer credit terms for established businesses?

Yes, we offer credit accounts to eligible businesses following a standard credit check. This allows you to order stock and pay within an agreed timeframe, helping you manage cash flow effectively.

How can I access price lists and stock availability?

Our dynamic stock levels are updated daily. To access our current price lists and availability, please register for an account or contact our sales team. We provide regular inventory updates via email to our subscribed partners.

Support

What should I do if my order arrives damaged?

We take great care in packaging our orders. However, if your shipment arrives damaged, please notify us within 48 hours of delivery with photographic evidence. We will initiate a replacement or refund process immediately.

Can I return products if they do not sell?

Due to the nature of clearance and wholesale sourcing, returns are generally only accepted for damaged or incorrect items. We recommend discussing your market needs with our consultants to ensure you select stock with high turnover potential.

How do I contact customer support?

You can reach our dedicated support team via:

  • Email: info@primexprofitable.com
  • Phone: +44 131 3049 0652
  • Contact Form: Available on our Contact page.

Still have questions?

Our team is ready to help you find the best products for your business needs.